Cosmetic allergies? Do the allergy test first
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November 26 06:02:27, 2019
The customer complained that the cosmetics were allergic to the body, but the merchant replied that he had to do an allergen test in order to get compensation. Recently, Ms. Wang complained to the newspaper and questioned that she must be injured again to get compensation.
Ms. Wang: Cosmetic allergy
I have to be allergic again.
Ms. Wang said that in June this year, her boyfriend bought a bottle of Birou brand facial cleanser from Watsons. The result was only used once, and there was a very serious allergic reaction. The whole face was red and swollen and the pain was unbearable. She went to the hospital with her boyfriend. The hospital gave her a diagnosis of “allergies caused by the use of cosmetics†and has been in treatment since then. At present, the treatment period she accepts is 3-4 months. She takes a needle every 3 days and has spent more than 400 yuan on medical expenses. And because of treatment allergies, had to postpone the marriage with her boyfriend.
During the treatment, Ms. Wang’s boyfriend found Watsons and demanded compensation for medical expenses and lost time. Watson's related personnel agreed to their claim after the investigation, but raised the need to let Ms. Wang go to the hospital to do a test of product allergens, and said that this is the compensation program of the Kao company owned by Biore Facial Cleanser, Kao must Compensation can only be paid when the test results are seen. When Ms. Wang came to the hospital to request a product allergen test, the doctor said that if the same product is used for the allergen test, it is likely that more serious allergies will occur, not just the face, but systemic allergies, and Causes permanent damage to the skin. The doctor’s words made Ms. Wang feel the seriousness of the situation. She did not do this test and found Watson’s explanation.
Ms. Wang’s reason for not doing allergen testing was not recognized by Watsons. In the following negotiations, Watson’s still insisted that she should do this test, saying that this is the necessary procedure for Kao’s compensation. Otherwise Unable to get compensation.
Watsons: Doing allergen testing is a compensation procedure
Yesterday, the reporter contacted the relevant personnel of Watson's North China District. A director of the public relations department explained that the Birou series products belonged to Kao Company. After Ms. Wang had allergies, they attached great importance to it and always urged Kao Company to solve it. According to Kao Company Internal regulations, if compensation for product problems, consumers must do this allergen test, this is a necessary procedure. As for the second injury mentioned by Ms. Wang, Director Wang said that if Ms. Wang is really unwilling to do this test, she can continue to negotiate with Kao Company and will try her best to promote the solution.
Consumers:
Can you take the consumer's face as a "test field"?
Lian Wei, deputy director of the Complaints and Legal Affairs Department of Hebei Consumers Association, said that if Ms. Wang can issue a certificate from the relevant department to prove that her injury has a causal relationship with the use of the product, then the fact is determined and no need to do it. What allergen test. For the program of allergens prescribed by Kao Company, the director of the company believes that such a regulation is very unworthy and inhuman, consumers have been hurt, and they have to be hurt again in order to get compensation. This kind of regulation is obviously in Set obstacles for consumers to protect their rights. "Can you take the face of a consumer as a test field?"
As for Watson’s “re-negotiating with Kao Companyâ€, Lian Wei said that there is a clear stipulation in the “Drug Lawâ€, who is responsible for the distribution and consumer rights and interests, and should directly claim rights from the distributor. Dealers can recover from their upstream suppliers, but they cannot push consumers directly to suppliers.